FAQ

  • WHERE DO I FIND THE PRICES FOR THE ITEMS ON YOUR HOMEPAGE?

     We cannot name prices on our homepage as we deliver our products exclusively to specialist dealers. Please contact your dealers for some price information. 

  • HOW DO I FIND HAUCK DEALERS?

     You find dealers with our dealer search on our homepage. Just enter your favoured postcode to specify your search.

    Online dealers can be found in our  online dealer list.  

  • HOW AND WHERE DO I ORDER HAUCK ACCESSORIES SUCH AS RAIN COVERS OR CARRYING BAG?

     These products can be purchased at our dealers. 

  • WHAT IS A TRIO SET?

     You obtain a Trio Set with three components. A car seat, a carry cot and a buggy are the perfect equipment from the very beginning.  

  • WHAT IS AN EASY FIX SYSTEM?

     This term means that the carry cot and the car seat can be fixed on the stroller in only a few easy steps. No additional adapters are needed. When you use the stroller without carry cot and car seat, the adapters can just be pushed back into the armrests. 

  • WHERE DO I FIND INSTRUCTION MANUALS?

    Manuals are available on our homepage under each product as pdf for download. 

  • HOW CAN I GET HOLD OF YOUR SERVICE DEPARTMENT?

     You can contact us by phone: +49 09562-986 888, mail: service@hauck.de or with our service contact form.

  • MY HAUCK PRODUCT IS DEFECTIVE. WHAT CAN I DO?

     Please contact your dealer when your hauck product is defective. 

  • HOW CAN I ORDER SPARE PARTS SUCH AS NEW WHEELS, FABRICS ETC?

     Spare parts can be ordered at your dealer or can be ordered directly from hauck. We need the name of the item and the bar code from the chassis. This is the code which is scanned at the till. The code starts with 400 79 23... If the bar code is not available any more, you can upload a picture together with our contact form or you can send it by mail to service@hauck.de. 

  • AT WHAT PRICE CAN I PURCHASE SPARE PARTS?

     You can find out about the prices of our spare parts at your dealer or our service department. You can contact our service department by phone: +49 09562-986 888, by mail: service@hauck.de or by our contact formular. 

  • YOUR QUESTION COULD NOT BE ANSWERED?

     If you could not get an answer to your question here, please contact us.

    You can reach us by phone: 09562- 98 60 or 09562 - 986 888, by mail: service@hauck.de or by our contact form.